Refund and Cancellation Policy

When you book a service through the Platform, your booking agreement is with the Business you booked, not with GeorgeBookings. Cancellation and refund terms may therefore vary by Business, where that Business has published its own specific policy on its listing. Where no specific policy is published by the Business, the general terms below apply.

• You may cancel a booking free of charge if you do so at least 48 hours before the scheduled appointment time, unless the Business has stated a different notice period on its listing.
• Cancellations made less than 48 hours before the appointment, or failure to arrive ("no-shows"), may be subject to a cancellation fee at the discretion of the Business.
• To cancel, use the cancellation option in your GeorgeBookings account, or contact the Business directly.

Where payment for a booking was made online through PayFast via the Platform:

• If you cancel within the free-cancellation window, any amount paid will be refunded in full to your original payment method via PayFast.
• If a Business cancels or is unable to fulfil a confirmed booking, you will receive a full refund.
• Refunds are processed back to your original payment method and, once initiated, typically reflect within 5–10 business days, depending on your bank and PayFast's processing times.
• GeorgeBookings does not hold your payment — it is processed and, where applicable, refunded via PayFast's secure payment system.

If you believe you were charged in error, or a service was not delivered as booked, contact us at joe@altoprop.co.za within 7 days of the booking date. We will liaise with the relevant Business and, where appropriate, assist in facilitating a refund via PayFast. GeorgeBookings will make reasonable efforts to help resolve disputes between Users and Businesses but is not the guarantor of any Business's service.

Refunds will generally not apply where:

• You cancel after the applicable 48-hour free-cancellation window has passed.
• You fail to arrive for a confirmed booking without prior notice.
• The service was delivered as booked and the dispute relates only to subjective satisfaction rather than non-delivery or a material fault.

To request a refund, contact us at joe@altoprop.co.za with your booking reference, the Business name, and the reason for your request. We aim to respond within 3 business days.

We may update this Policy from time to time. The version in effect at the time of your booking will apply to that booking.

Questions about cancellations or refunds can be sent to joe@altoprop.co.za.